Ronald C. Barbas

Summary

Education

Georgia Tech

Community College of the Air Force

Human Factors Skills

• Survey design
• Interface usability analysis
• Task Analysis
• Interface design
• Prototyping
• Experimental design

Related Experience

• Served as lead usability analyst for redesign of the AT&T employee Help Desk Interactive Voice Response (IVR) system. Performed requirements gathering to better understand the functions and goals of the different Help Desks, which received over 250,000 phone calls per month all routing from a single phone number. Detailed and proposed, via Microsoft Visio, a single website design solution as well as vanity phone numbers for separating Help Desks.
• Researched AT&T customer compliance failure with Terms and Conditions via in-house collaboration with other teams and proposed, via Microsoft PowerPoint, seven different solutions based on scope of project.
• Collaborated on design of activation flow and texting procedures within technical restraints for AT&T GoPhone Development team, to include distilling 60 pages of instructions into a single page Visio document with three separate process flows. Member of a three person team that developed and conducted usability testing of these procedures. Usability test design included videotaping simulated phone activation and questionnaires.
• Member of three person team to improve AT&T’s IVR entry menu and phone plan data retrieval system. Analyzed the system, made some changes to improve efficiency, performed usability tests of the changes and then recommended the changes be made based on results of analysis and testing.
• Researched previous studies and work comparing voice response systems versus touch tone/DTMF input for IVR use. This research was performed via the Georgia Tech library intranet and online.

• Performed Graphical User Interface (GUI) analysis to determine website features that best prompted end users in selecting links to products and services.
• Managed the design of market research surveys for 2,500-3,000 participants from inception to completion with full ownership of analysis and reporting.
• Cartographic layered mapping of database information.
• Wrote summaries of research results.

• Using strong background in IT, supported a marketing services group by designing and implementing surveys and other marketing research tools for one of the leaders in the healthcare software industry.
• Extracted data from multiple databases and delivered business / marketing intelligence and decision support reporting for management.
• Performed extensive research in the home healthcare monitoring systems industry and provided critical data in determining feasibility of entering this market segment.
• Devised a file archiving system that enhanced data retrieval efficiency for the market research group by an estimated 25-30%.
• Managed the design of market research surveys for 30-1100 participants from inception to completion with full ownership of analysis and reporting on smaller surveys.
• Cultivated and maintained critical communications with MPT business units in support of the Marketing Research group. Served as single-point-of-contact on multiple projects simultaneously.
• Served as primary lead in a challenging data analysis ownership transfer leveraging existing MS Access database skills while learning Business Objects (BO) and Siebel database skills.
• Mined 4 databases using MS Access, Siebel and BO data mining tools extracting 30-20,000 records in each of the approximately 35 searches performed monthly.
• Wrote summaries of research results.

• Identify potential experimental design flaws.
• Worked with 3 professors in cutting-edge research relating to determining subtleties of awareness in peripheral vision for employees working on both a central and individual computer monitor.
• Performed Graphical User Interface (GUI) analysis and design to determine website features that best prompted end users in selecting links to products and services.
• Completed iterative project design and prototyping via user interviews and sampling for proposed Personal Digital Assistant (PDA) for Atlanta Botanical Garden.
• Determined end user requirements for same.
• Identified and resolved a major project design flaw that increased study accuracy from 18% to 85%.
• Conducted comprehensive literature reviews, determined experimental dependent and independent variables, tested theoretical hypotheses and applied research methods to the design of experimental procedures.
• Completed statistical analysis of experimental results via SPSS (Statistical Program for Social Sciences)
• Constructed task /business analysis for the proposed implementation of a paperless office.
• Conducted Ethnographic interviews for SmartHome project that identified home use patterns.
• Created PowerPoint presentations and analysis charts.

Military Experience

• Instructed TQM (Total Quality Management - quality improvement program prior to Six Sigma), QIP (Quality Improvement Process), CPR (CardioPulmonary Resuscitation) and EMT (Emergency Medical Technician) courses.
• Presented redesign of Hospital entrance at Robins AFB, Ga
• Medical Technician / Instructor
• Provided nursing care while aeromedically evacuating patients injured in armed conflict.

• Installed
• Tested
• Troubleshot
• Repaired
• Maintained
• Modified

Organizations

• HFES (Human Factors and Ergonomics Society)
• CHI-A (Computer Human Interaction - Atlanta) role: Media Co-Chair
• Georgia Tech GVU (Graphics Visualization and Usability Center)

Computing Skills

Security Clearance

Technical schools

• 2002             Emergency Medical Technician (EMT)
• 1992             Academic Instructor
• 1990             Medical Service Specialist
• 1984             Space Communications Specialist
• 1981             Air Traffice Control Radar maintenance